Problem Solving

Analytic Troubleshooting: A Methodical Approach to Solving Complex Problems

In today’s fast-paced business environment, organizations constantly face complex problems that must be solved quickly and effectively. One approach that can help organizations to solve these problems is Analytic Troubleshooting. Developed by Kepner-Tregoe, a global consulting firm, Analytic Troubleshooting is a methodical approach to solving complex problems. It is based on four key steps: Situation Appraisal, Problem Analysis, Decision Analysis, and Potential Problem Analysis. The first step, Situation Appraisal, involves quickly assessing the situation and…

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Process Excellence

Managing Major Incidents: How to Stay Prepared and Respond Effectively

Major incidents can happen at any time and can cause significant disruption to an organization’s operations, reputation, and bottom line. Whether it’s a natural disaster, a cyber-attack, or a human error, organizations need to have the plan to manage major incidents and minimize their impact. One effective approach to managing major incidents is the Kepner-Tregoe (KT) methodology. Developed by Kepner-Tregoe, a global consulting firm, the KT methodology provides a structured approach to incident management, helping…

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