Process Excellence

Managing Major Incidents: How to Stay Prepared and Respond Effectively

Major incidents can happen at any time and can cause significant disruption to an organization’s operations, reputation, and bottom line. Whether it’s a natural disaster, a cyber-attack, or a human error, organizations need to have the plan to manage major incidents and minimize their impact. One effective approach to managing major incidents is the Kepner-Tregoe (KT) methodology. Developed by Kepner-Tregoe, a global consulting firm, the KT methodology provides a structured approach to incident management, helping…

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